SmarterNEET Privacy Policy

Last Updated: 27 April 2024

1. Introduction

Welcome to SmarterNEET. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our website, mobile application, and services.

2. Information We Collect

We collect several types of information:

2.1 Personal Information

Name
Email address
Phone number
Demographic information
Educational background
Profile information from Clerk.com authentication

2.2 Usage and Performance Data

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Practice session details
Test performance and analytics
Learning progress and analytics

2.3 Payment and Subscription Information

Billing details
Subscription status
Payment history
Transaction information processed through Stripe

2.4 Cookies and Tracking Technologies

Google Analytics tracking
Google Tag Manager data collection
Performance and functional cookies

3. How We Use Your Information

We use your information for the following purposes:

Providing and personalizing educational services
Managing user accounts
Processing payments and subscriptions
Improving our platform and user experience
Sending educational and platform-related communications
Analyzing user performance and providing learning insights
Compliance with legal obligations

4. Legal Basis for Processing

We process your data based on:

Consent
Contractual necessity
Legal obligations
Legitimate interests in providing educational services

5. Data Sharing and Disclosure

We may share your information with:

Stripe for payment processing
Clerk.com for user authentication
Xata.io for database services
Google Analytics for performance tracking
Authorized service providers
Legal authorities when required by law

6. Data Storage and Security

Data stored on secure Xata.io PostgreSQL database
Encrypted data transmission
Regular security audits
Access controls and authentication measures
Compliance with Indian data protection regulations

7. User Rights

As a user, you have the right to:

Access your personal data
Correct inaccurate information
Request data deletion
Withdraw consent
Object to data processing
Request data portability
Lodge a complaint with authorities

8. Cookies and Tracking

8.1 Types of Cookies

Essential cookies
Performance cookies
Functional cookies
Analytical cookies

8.2 Cookie Management

Users can manage cookie preferences
Browser settings can control cookie acceptance

9. Third-Party Services

9.1 Payment Processing

Stripe handles payment transactions
PCI DSS compliant payment processing

9.2 Authentication

Clerk.com manages user authentication
Secure login and account management

9.3 Analytics

Google Analytics tracks platform performance
Google Tag Manager manages tracking tags

10. International Data Transfers

Data may be transferred and processed internationally
Appropriate safeguards implemented
Compliance with Indian data protection laws

11. Children's Privacy

Platform designed for students 16 years and older
Parental consent required for users under 18
No intentional data collection from children under 16

12. Changes to Privacy Policy

We may update this policy periodically
Users will be notified of significant changes
Continued use implies acceptance of updated policy

13. GST and Billing Transparency

Transparent billing information
GST details provided with invoices
Compliance with Indian tax regulations

14. Contact Information

For privacy-related inquiries:

Email: smarterneet@gmail.com

15. Jurisdiction and Governing Law

This policy is governed by Indian laws
Any disputes subject to jurisdiction of courts in [Chennai/Tamil Nadu]

16. Consent

By using SmarterNEET, you consent to the terms of this Privacy Policy.